RMIT ITS System

A helpdesk organisation system for tech support at RMIT

ReactJS Laravel API Web Development Database HTML5 CSS3 Javascript

Repos

https://github.com/s3603075/rmit-its

https://github.com/s3603075/react-rmit-its

Brief

The object of this project was to create a ticketing system in Laravel for the RMIT IT support team, in Laravel and React.

For the first part, Laravel was used to code the base application, where a ticket creation system was implemented and a database was created to store these tickets. Additionally, a custom REST API was created to communicate with a secondary front-end that provided other additional services for a different department of the ITS helpdesk.

The React portion of the project included Firebase authentication and Cloud Firestore for storing details such as the tech that will be assigned to the ticket, and further integration with the REST API.